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Incident Investigation

All injuries and incidents are fully investigated at General Heating and Air Conditioning. Our process is targeted to uncover the root cause of what went wrong and to develop preventive measures that can be utilized throughout our company to ensure the event never occurs a second time. Management is fully engaged in this process and reviews all incident investigation reports.

Additionally, the Company promotes a proactive system of incident prevention by collecting Good Catch Reports from employees on every job site. A Good Catch Report documents unsafe behaviors and conditions that could have lead to an incident but did not. This information is analyzed and any trends are used to help develop loss prevention strategies. Often times, the information gained from Good Catch Reports is given back to our crews as informational and educational tools.